Welcome to Sundarban Tour & Travels. By booking a tour or accessing our website (https://sundarbantourandtravels.in), you agree to the following terms and conditions. Please read them carefully before making any bookings.
1. Booking Policy
All bookings must be made through our official website, WhatsApp, or authorized phone numbers.
To confirm a booking, a minimum advance payment is required.
Remaining payment must be completed before the tour begins.
Once payment is received, a confirmation message or email will be sent to you with tour details.
2. Tour Inclusions and Exclusions
Our tour packages typically include:
Boat ride through the Sundarbans
Forest permission and guide charges
Meals as per package (Veg/Non-Veg)
Accommodation (as mentioned in the package)
Exclusions:
Personal expenses (snacks, drinks, extra meals)
Camera/Video charges inside forest areas
Any items not mentioned under “inclusions”
3. Cancellation and Refund Policy
Cancellations made 7 days or more before the tour will receive a full refund.
Cancellations made 3 to 6 days before the tour will receive a 50% refund.
No refund will be issued for cancellations made less than 72 hours before the tour.
No refund will be provided for no-shows or missed departures.
4. Tour Changes or Cancellations by Us
We reserve the right to:
Cancel or reschedule a tour due to weather conditions, natural disasters, government restrictions, or safety concerns.
Change itinerary if required for safety, security, or practical reasons.
In such cases, a full refund or alternative date will be offered.
5. Travel Responsibility
Guests must carry valid photo ID proof.
Follow instructions given by the tour guide and boat crew at all times.
Any damage to property or disruption caused by guests will be the responsibility of the guest.
6. Health and Safety
Please inform us in advance of any medical conditions or dietary restrictions.
We are not responsible for any health issues, accidents, or unforeseen incidents during the tour.
7. Intellectual Property
All images, text, logos, and media on this website are the property of Sundarban Tour & Travels. No part of the content may be copied, used, or reproduced without permission.
8. Limitation of Liability
We shall not be liable for any:
Personal injury or loss of belongings
Delays due to transport or weather conditions
Natural calamities or wildlife-related incidents
9. Privacy Policy
We collect limited personal information to confirm bookings and provide services. Your data will never be sold or shared without consent. For more, read our Privacy Policy.
10. Contact Us
If you have any questions about these Terms and Conditions, feel free to contact us:
📍 Location: Gadkhali Ferry Ghat, West Bengal, India
📞 Phone: +919647915793
📧 Email: sundarbantourandtravel@gmail.com
🌐 Website: https://sundarbantourandtravels.in